Terms & Conditions
THANK YOU FOR SHOPPING WITH RCH HARDWARE.
RCH Hardware is supplied and operated by RCH Supply Co. LLC. Please take a few minutes to review our Terms and Conditions:
Returns & Exchanges
- All merchandise is carefully inspected and packed before shipment. Responsibility for safe delivery is assumed by the carrier. The delivery service and RCH Supply Co. should be notified immediately of any visible damage to the merchandise upon receipt.
- All claims must first be reported to the carrier and then to RCH Supply Co. within 5 working days. We will supply any information necessary for the completion of your claim. Please hold all packing and original boxes until inspection can be made, or claim is approved.
- A RMA (Return Merchandise Authorization) number will be supplied for all in-stock (non-customized) items eligible for returns. All items being returned must be returned in original condition and packing. Please do not send back the items until a RMA is obtained from RCH Supply Co.
- Original shipping & handling charges are non-refundable and will be deducted from refunded amount for all returns, other than defected or wrongly shipped items.
- All return shipping costs are assumed by the buyer, other than defected or wrongly shipped items.
- All custom-orders are considered non-cancelable and non-returnable. This includes, but is not limited to, any orders that require custom finishing and/or are assembled or glued to order.
- Please ensure the ship-to address during check-out is correct. We are not responsible for any non-deliverable or wrong addresses.
- Orders that qualify for free shipping are shipped best way via common ground carrier unless we are instructed to use a specific shipping service. We do not assume responsibility for delayed, lost or stolen packages via common ground carrier service and recommend our clients to opt for Signature Tracking upgrade, provided with USPS Priority Mail, FedEx and UPS services offered at an additional charge.
- Shipping and handling charges are added to your cart upon checkout and may vary depending on package weight and delivery location.
- All orders are usually processed within 48 hours of payment and you will receive tracking information via email when your order is processed.
- Please allow 6-10 business days after the date of your purchase for your orders to arrive, although most US orders do arrive earlier than that.
- We take all precautions to ensure goods are checked and packed safely before shipment. Responsibility for safe delivery is assumed by the carrier.
- Any visible damage to the box and merchandise must be notified to the delivery service upon receipt. All claims must first be reported to the carrier and then to RCH Supply Company within 5 business days. We will supply any information necessary for the completion of your claim. Please HOLD ALL PACKING AND ORIGINAL BOXES UNTIL INSPECTION CAN BE MADE, or claim is approved.
- Shipping costs may vary compared to what is calculated at checkout. We reserve the right to change shipping rates after checkout is complete, and will contact customers in order to make those changes.
- Lead times may vary as all products may not be in stock and/or are not stocked in the same warehouse, please contact our sales office to determine lead time for your order.
- If you need a special delivery or would like to pick up your order, please contact us.
International Shipping Policies
- RCH Supply Co. can provide international shipping using air and ocean transportation services. We reserve the right to evaluate international orders for all new customers to determine whether we can accept them.
- International orders can be delayed due to customs inspections and for all various reason. Please allow an additional 7 business days for delivery beyond expected delivery date.
- We use standard USPS mail for international orders, however additional carriers can be used upon request. Because international tracking is not available with USPS mail service (other than Express), we do not assume responsibility for undelivered and/or damaged packages and goods for international orders, sent via standard USPS mail service.
RCH Supply Co. company collects, uses and safeguards the information you provide us. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. When you place an order for a product, we need to know your name, e- mail and mailing addresses, and your billing information so that we can fill, confirm and ship your order, and notify you of your order status. We may also request personal information from you if you submit comments to us through any of our services.
We don't rent, sell or otherwise distribute to others any information about our customers, except that we may provide your personal information to companies engaged to deliver your order. We also reserve the right to disclose without notice to you any information in our possession if we believe we are required to do so by law, to protect or defend our rights or property, or to respond to an emergency. While we endeavour to use reasonable efforts to safeguard the confidentiality of your information, the Internet is not totally secure. Due to the possibility of transmission errors, hacking or other unauthorized third party activities, we cannot guarantee that data related to the Services will remain secure. If we become aware of a security breach involving such data, RCH Supply Co will make all legally required disclosures, consistent with our ability to determine the scope of the breach, our need to restore the integrity of the system and the needs of law enforcement. The Services are not intended for use by, and RCH Supply Co does not intend to collect personal information from, children under 13 years of age. Children under 13 years of age are directed not to use the Services, whether to submit personal information or otherwise. Some of the Services contain links to websites or other content sources, which are not under the control of RCH Supply Co. We are not responsible for the privacy practices of any linked site or content source.
You warrant, represent and agree: (1) to comply with all laws; (2) that our sale and shipment of any product ordered by you will not, by export thereof, your legal status or otherwise, cause us to violate any law; and (3) to indemnify us against any damages, losses and costs incurred from a failure by you to comply with any law or the Terms and Conditions or from any unlawful use by anyone of any product ordered by you. To the extent the indemnification provisions in the Terms and Conditions are inconsistent with the federal Anti-Deficiency Act, such provisions will be deemed to be inapplicable to any sale made by RCH Supply Co. to a government agency to which the Anti-Deficiency Act applies.
You acknowledge, by your use of this Web Site, that your use of this Web Site and the products and services supplied by RCH Supply Co. is at your sole risk. You acknowledge that RCH Supply Co., its officers, directors, employees, agents, licensors and suppliers or their heirs and assigns, shall not be held liable for any losses or claims and / or any consequential damage or losses that may incur or be made to incur, due to your use of this Web Site and the products and services supplied by RCH Supply Co.
You agree to indemnify, defend, and hold harmless RCH Supply Co., its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, RCH Supply Co. may link to sites operated by third parties. These linked sites are only for your convenience and therefore you access them at your own risk. At the same time, RCH Supply Co. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RCH Supply Co. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RCH Supply Co. or to purchase RCH Supply Co. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RCH Supply Co. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RCH Supply Co. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RCH Supply Co. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. RCH Supply Co. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Our only warranty obligation is to replace any item proved defective in material or workmanship. All other warranties, express or implied, including without limitation the implied warranties of merchantability and fitness for purpose, are disclaimed.
- Weight and or Size of items shown are approximate and may not be exact.
- Most products are handmade and as such slight variations in the product are common.
- Due to the natural color variations in Stone, our products made of natural stone do vary in colour and no two pieces will be exactly alike.
- Minimum order quantity (MOQ) requirements may apply on non-inventory & custom developed items.
- RCH Supply Co. reserves the right to change specifications of its products at any time without prior notification.
Price match guarantee
At RCH Hardware, we specialize in decorative brass chain. That is why we offer a price-match guarantee on all of our solid brass chain. That means we will match any competitor's advertised price for solid brass chain, if they carry the exact same chain style (as identified by its shape, size, material, finish and features) at a lower price in US dollars. Please be aware that RCH Hardware offers hinged chain in styles that are similar to our competition, but not the same due to its hinge feature. We cannot price match hinged chain for any un-hinged chain of the same shape, size, material or finish. In order to check the eligibility for a price-match of a particular chain, please contact RCH Hardware with the SKU number of our chain and the SKU number of a competitor’s chain.
Typographical & Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. RCH Supply Co. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
All trademarks, service marks and trade names of RCH Supply Co. used in the site are trademarks or registered trademarks of RCH Supply Co LLC.
RCH Supply Co. reserves the right to update or modify these Terms and Conditions at any time without prior notice.